Non-Emergency Line: 469.289.3270
Administrative Offices: 469.289.3200
Non-Emergency Line: 469.289.3270
Administrative Offices: 469.289.3200

Employee Spotlight

Every month we select a member of our team whose dedication and hard work made them stand out!

April 2021

Heather Herriage

Heather is our amazing Deputy Director! She has been here for just over a year now and brings with her 24 years of experience from Fort Worth Police Communications! She has a Master’s degree in Management and Leadership, has completed the FBI LEEDA Leadership Trilogy, and has served as President of the Texas Law Enforcement Trainers Consortium.

Since coming to NTECC, she has overseen the transformation of our Training and QA divisions into the Support Services Division in order to ensure our Emergency Communications Specialists get the best training they can throughout their careers with NTECC.

She describes NTECC as “diverse, innovative, and family-oriented.” Her advice for prospective employees is that “it can be stressful at times (small amounts of time), but it is also a very rewarding career.”

In the next 10 years, she might still be working in the industry, but she has visions of grandeur (retirement) in mind as well.